Terms of service
Last updated: 14 Januray 2026
Welcome to our store. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before placing an order.
1. General
We reserve the right to update or modify these terms at any time. Continued use of the website constitutes acceptance of any changes.
All products, promotions, and pricing on our website are subject to availability and may be changed at any time without prior notice.
2. Product Information
We strive to describe and display our products as accurately as possible. However, please note:
• Colour variations may occur due to lighting, screen settings, and fabric dye batches.
• Natural linen-blend textures may differ slightly from piece to piece.
• Measurements are approximate and may vary slightly due to handmade cutting and sewing processes.
These variations are not considered defects.
3. Orders & Payments
By placing an order, you confirm that:
• All information provided is accurate and complete.
• You are authorised to use the selected payment method.
• Your order is subject to acceptance and availability.
We may cancel or refuse orders for reasons including limited stock, payment issues, incorrect pricing, or suspected misuse.
Preorder items will be clearly listed, and estimated delivery timelines are provided on the product page. These timelines may shift slightly due to production or shipping delays.
4. Pricing & Currency
Prices are listed in Singapore Dollars (SGD) by default unless otherwise stated.
We reserve the right to update prices at any time.
Shipping fees, discounts, and taxes (if applicable) will be calculated at checkout.
5. Shipping & Delivery
Once your order is shipped, we are not responsible for:
• Delays caused by couriers, customs, or external factors
• Lost, stolen, or damaged parcels after dispatch
Please ensure your address and contact details are accurate. Incorrect or incomplete addresses may result in delays or additional fees.
6. Returns, Exchanges & Refunds
Our Return & Exchange Policy is available on a separate page.
By purchasing from our store, you agree to the terms stated there.
Preorder items, sale items, and personalised/final sale items may not be eligible for returns unless they are defective.
7. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order with photos of the issue.
We will provide a replacement or solution based on our assessment.
Minor fabric imperfections typical of natural linen blends (e.g., slubs, tiny fibre specks, weave variations) are not considered defects.
8. Intellectual Property
All content on this website—including photos, designs, text, and logos—is owned by our brand.
You may not copy, reproduce, or use any content without written permission.
9. Privacy
Your personal information is handled according to our Privacy Policy.
By using this site, you consent to the collection and use of your information as described there.
10. Limitation of Liability
We are not liable for any:
• Indirect or incidental damages
• Losses arising from misuse of products
• Delays caused by third parties
Our responsibility is limited to the price paid for the item.
11. Contact Us
For questions, support, or order issues, please contact us at:
hello@linenfawn.com